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Achieving Greater Sales Productivity

The field of sales has experienced some dramatic and far-reaching changes during recent years.  Today's buyers are better informed and have more options than ever before.  Selling success today requires innovative approaches and finely developed skills.  Whether selling a product or service, sales professionals must work to continually develop their sales abilities to stay competitive.   The Symbiont Achieving Greater Sales Productivity program offers a comprehensive, concise, sales coaching program tailored to your organization's specific sales approach and process.  AGSP builds on your people's existing sales competencies by introducing strategies to transform your salespeople into highly-skilled, resourceful and motivated sales professionals.  The program includes elements designed to align individual goals and ambitions with organizational objectives to drive organizational success.  By uniting current sales skills with a personal development system, participants will travel a path to increased levels of sales achievement. AGSP may be delivered in a variety of ways to suit your organization's specific needs and requirements.  Measurable results of Achieving Greater Sales Productivity include:
  • Developing more positive selling attitude
  • Increased the ability to uncover customers' inner needs
  • Strengthened focus on meeting customer needs
  • Improved ability to handle customer resistance
  • Increased repeat business through greater customer loyalty
  • Increased self-confidence and resilience
  • Increased personal and organizational productivity

Critical issues addressed in the AGSP coaching program include:

  • Understanding the psychology of buying
  • Adopting a customer-focused approach
  • Understanding the steps of the selling process
  • Developing effective questioning techniques
  • Overcoming buyer resistance to change
  • Using the "sales funnel"
  • Building a case for action
  • Prospecting techniques
  • The role of goals
  • Developing referral sources and centers of influence
  • Developing communication skills

Learn more about Symbiont's Achieving Greater Sales Productivity business coaching program  

Team Leadership

The Symbiont Team Leadership program helps provides supervisors with the specialized knowledge and skills and attitudes to achieve organization goals through people.  More than 50% of a team leader's time is spent managing other people.  Many everyday decisions required of team leaders affect worker attitudes and morale, service levels, productivity and ultimately, profits.  To be effective in this role, it is important that he or she develops the skills necessary to effectively communicate and maximize their productivity.  A good team leader must not only set goals, but also needs to determine how the goals will be achieved, how the goals will be communicated to team members, the obstacles to be overcome and the necessary timelines.  Most new team leaders are men and women who have been promoted from "superworkers" to supervisors without the benefit of training in the required skills of their new responsibilities.  Team Leadership coaches new team leaders through the transformation from peer to leader and helps them develop tactics and strategies for increased personal and team productivity while avoiding the potential pitfalls that often accompany increased responsibility.  The program places a balanced emphasis on leadership and management skills to provide a proven goal accomplishment model that can be immediately applied to any organization.  Measurable results of Team Leadership include:
  • Dynamic, motivated teams
  • Creating and environment for growth
  • Effective conflict management skills
  • Improved decision-making
  • Improved employee morale
  • Increased organizational productivity

Critical issues addressed in the Team Leadership coaching program include:

  • The role and functions of a successful team leader
  • Organizational goal setting
  • Motivating team members
  • Developing self-confidence
  • The importance of character
  • Managing performance
  • Techniques for effective training
  • Conducting evaluations
  • Conducting a disciplinary interview
  • Effective time management
  • Effective decision-making

Learn more about Symbiont's Team Leadership business coaching program

Developing Customer Loyalty

Most buying decisions are not based on need, but rather on emotion.  Developing and maintaining positive emotional "points of connection" with customers is critical in keeping and expanding customer loyalty.  The value of loyal customers is that they always return, they spread good will about an organization through positive word of mouth advertising, they are often willing to pay a premium price for products and services, and when mistakes happen, they are generally more forgiving. Customer Loyalty goes beyond the concept of customer service to address the role of relationships in developing customer loyalty to a particular product, person or business. The Symbiont Customer Loyalty program focuses on the importance of the key relationship elements of the customer interaction process and on how to turn them into consistently positive emotional outcomes for customers. Participants learn how to effectively manage the barrage of emotional factors that pervade customer interactions as well as their own emotions in order to maximize customer loyalty.  The result is both increased customer retention as well as increased share of customer spending dollars.  Developing customer loyalty is becoming increasingly more important in today's highly competitive marketplace.  Measurable results of Developing Customer Loyalty include:
  • Understanding the importance of customer loyalty to organizational productivity and profits
  • Learning how to recognize key points of connection with customers
  • Learning how to develop positive emotional connection with customers at all points of connection
  • Learning how to help workers manage their emotions 
  • Learning how to measure customer loyalty in an organization 
  • Learning how to get employees to embrace customer loyalty concepts

Critical issues addressed in the Developing Customer Loyalty coaching program include:

  • Understanding what customers really want
  • The identification of key emotional contact points
  • The importance of empathy 
  • The importance of effective listening
  • The effective management of emotions in the customer interaction process
  • The effective management of stress and impulses
  • Developing goals for positive behavioral change
  • Developing trust with the customer
  • Creating a powerful customer connection

Learning more about Symbiont's Customer Loyalty business coaching program

Executive Leadership

Success in Today's complex global arena is challenging, and the rules are continually changing.  We can be assured that the challenges facing organizations today will become even more intense; the speed at which change occurs will increase; and the competition will intensify.  In order to create and manage an organization that will gain and maintain a competitive edge during these turbulent times, business executives must develop and continually refine the essential leadership knowledge, skills and attitudes necessary to lead their organizations to achieve strategic business objectives.  Priorities are shifting and thinking must adapt accordingly.  Leaders at all levels find themselves in situations in which they must transform an organizational culture that was founded on yesterday's paradigms and ideas.  Behaviors reflecting new and different organizational strategic objectives and cultural values will need to be adopted.  For many, adjusting to change can be difficult, and managing it can present even greater challenges. 

The  Symbiont Executive Leadership coaching program offers a proven coaching process to help executives create an environment in which people will become excited about achieving the organizational mission and vision and provides techniques and guidelines for aligning organizational resources, strategy and processes with employee needs and desires to generate optimal levels of performance.  Program content focuses 75% - 25% on leadership skills and management skills respectively.  Measurable results of Executive Leadership include:

  • Defining organizational mission, vision and values
  • Maximizing return on intellectual capital
  • Establishing a clear strategic direction
  • Mastering essential leadership skills
  • Development of motivational skills
  • Maximizing organizational potential
Critical issues addressed in the Exedcutive Leadership coaching program include:
  • The Leadership challenge
  • Strategies for dealing effectively with change
  • Organizational alignment
  • Developing an effective strategic plan
  • Understanding human behavior
  • Building effective teams
  • Critical thinking skills
  • Developing success attitudes and habits
  • Accepting leadership responsibility

Learn more about Symbiont's Executive Leadership business coaching program  

Strategic Planning

Business owners and leaders today have found that developing a strategy and implementation plan is far more effective than simply leaving the future up to chance.  They have found that the best way to predict the future is to create it.  Strategic planning is a process that determines the future of an organization and identifies the business resources that will be needed to ensure  success.   It is a process that involves not only determining where an organization wants and needs to go, but also, how it is going to get there.  Developing a strategy with a vision and mission and a specific plan of action contributes to long-term, sustainable success.  Implemented correctly, an effective strategic plan will create increased levels of motivation and commitment and fuel higher levels of achievement from everyone within the organization. 

The Symbiont Strategic Planning business coaching program will coach executives through the process of developing and implementing an organizational strategic plan for converting opportunity into success.  Participants will develop the capabilities to create and effectively implement a strategic business plan for converting business opportunities into successful business outcomes.  Measurable results of Strategic Planning include:

  • Defined strategic direction
  • Maximizing return on intellectual capital
  • Strengthened focus on attracting serving and keeping customers
  • Developing and sustaining corporate values
  • Increased employee contribution to organizational goals
  • Increased organizational productivity

Critical issues addressed in the Strategic Planning coaching program include: 

  • Developing organizational vision and mission  
  • Developing a business philosophy
  • Creating critical goal categories
  • Performing an external assessment
  • Performing an internal assessment
  • Performing a competitive trends analysis
  • Performing a strengths - limitations - opportunities - threats (S.L.O.T.) analysis
  • Developing a marketing and sales plan

Learn more about Symbiont's Strategic Planning business coaching program  

Entrepreneurial Leadership and Strategic Thinking

The Symbiont Entrepreneurial Leadership and Strategic Thinking business coaching program focuses specifically on the strategic planning challenges facing entrepreneurs.  Entrepreneurs bear the major leadership responsibility for developing their organization's business strategies and for converting those strategies into effective business processes and organizational goals. They must not only determine where they want to take their organizations, but also how they are going to get there.  Entrepreneurs need to be concerned with visionary activities, planning and leading people.  As the ultimate leaders of their businesses, people look to them for direction, coaching, guidance and support, and the successful entrepreneur must be prepared to deliver on these needs.  Entrepreneurial Leadership and Strategic Thinking is intended to help an entrepreneur set the direction for his or her organization and focus the energy of employees so that everyone is working toward the same goals.  Entrepreneurial Leadership provides a format for developing specific strategies, converting those strategies into business processes and establishing attainable and measurable organizational goals. Strategic Thinking is a disciplined reasoning process for making the right fundamental decisions needed to achieve those goals.  Measurable results of Entrepreneurial Leadership and Strategic Thinking include:  
  • Defined strategic direction 
  • Improved decision-making skills
  • Improved personal leadership skills
  • Optimal utilization or organizational resources
  • Enhanced marketing and sales effectiveness
  • Enhanced revenues and profits

Critical issues addressed in the Entrepreneurial Leadership and Strategic Thinking coaching program include:

  • Developing organizational mission and vision
  • Establishing organizational values and core principles
  • Performing an external assessment
  • Performing an internal assessment
  • Creating critical goal categories
  • Developing a marketing and sales plan
  • Developing core leadership competencies
  • Performing a competitive trends analysis
  • Performing a strengths - limitations - opportunities - threats (S.L.O.T.) analysis

Learn more about Symbiont's Entrepreneurial Leadership and Stratehgic Thinking business coaching program

Management Development

Over the last several years, management has taken on many new and complex dimensions.  Advancing technology, changing values and increasing competition have created new and exciting possibilities for every organization.  The challenge facing managers today is how to develop an organization that can achieve tomorrow's goals while continuing to meet the requirement of an ever changing business environment.  To balance these organizational and economic demands, managers need to adopt a systematic, results-oriented approach for managing available resources for optimum productivity.  Every organization is forced to accomplish more with less in today's challenging business environment.  Developing effective managers is a key ingredient for increased profitability and growth.  

Symbiont's Management Development program coaches new as well as experienced managers on how to develop effective management practices to enhance their abilities to accomplish both organizational and personal goals.  We adhere to the principle management principle that one manages things but leads people.  Since in today's business environment, most managers are involved in both disciplines, this coaching program contains proven management principles relating to each of these areas of responsibility.

As a result of participation in Symbiont's Management Development program, participants will understand  why and how they can contribute to achieving organizational goals.  Additionally they will also learn the technique of aligning personal goals with organizational goals for personal success and happiness, thereby increasing commitment and loyalty to the organization.  This program makes management development not only possible, but eminently profitable.  Measurable results of Management Development include:
  • Improved organizational effectiveness
  • Reduced turnover
  • Development of high-performing teams
  • Improved decision-making skills
  • Improved leadership skills
  • Increased personal value to the organizational
  • Increased organizational profitability

Critical issues addressed in the Management Development coaching program include:

  • Principles of management
  • The basic functions of management: organizing, planning, controlling and directing
  • The distinction between management and leadership
  • Elements of project management 
  • Problem-solving skills
  • Effective time management
  • Conflict management skills
  • Interpersonal communication styles
  • Management by objectives  (MBO)

Learn more about Symbiont's Management Development businesscoaching program

Time Strategies

In our rapidly changing, time-conscious world, we are all forced to get more done with fewer resources in less time.  The amount of time at our disposal is always fixed, and therefore, to optimize our personal effectiveness, we need to change our perceptions of time and how we manage it, both personally and professionally.  Time management is really an issue of effective task prioritization, and the underlying challenge has to do with how we determine the way our precious time is allocated, i.e., what is important and why?  Symbiont's Time Strategies coaching program will help a person make better conscious decisions regarding time allocation and offers effective guidelines on how such decisions should be made.  Many books and articles have been written on the subject of time management, however it remains a critical challenge that limits personal productivity.  Time Strategies contains several unique features that can have the lasting impact that other interventions fail to provide.  Measurable results of Time Strategies include:

  • Development of time-conscious attitudes
  • Reduced stress
  • Ability to accomplish more in less time
  • Accelerated goal accomplishment
  • Improved personal life balance
  • Improved clarity of life purpose, vision and values

Critical issues addressed in the Time Strategies coaching program include:

  • Getting organized
  • The importance of meaning
  • The three D's: Do it, Delegate it, Dump it
  • Principles of effective goal-setting
  • Reacting vs. acting
  • Overcoming procrastination
  • Planning and priorities
  • Investing time
  • Stress management
  • Learning to say "No"

Learn more about Symbiont's Time Strategies business coaching program

Contact us for a complimentary consultatiion regarding your organization's business coaching needs.  Phone: 561-630-8591 |


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