Glossary of Performance Terminology
Management A management process for achieving organizational goals involving mutual involvement of managementand subordinates
in planning, decision-making, problem-solving and work evaluation. The intent of
MBO is that when employees are involved in goal setting and the choosing the course of action, they will be more
likelyto fulfill their responsibilities.
Management Development A planned,
long-term development process incorporating both formal and informal elements for creating and enhancing the competences of managers and potential managers. Management development programs within an organization work to identify and recruit
potential managers, and to develop their knowledge and skills to meetorganizational needs. Development activities may include short courses, management education programs,management training, coaching, and mentoring. Manager A person
responsible for planning and executing a specific business function or directing and monitoring the work
of one or more individuals focused on a particular task or
function within an
organization. Maslow's Hierarchy of Needs A motivational theory that proposes humans are motivated by the desire to satisfy by five sequential levels of
needs beginning with physiological needs followed successively by security, social, self-esteem
and self-fulfillment needs. Mental Model
A representation of one's thinking process for understanding and dealing with real, hypothetical
or imaginary situations. Method A particular manner or style of doing something, A technique. Mentoring
A developmental method in which wise and trusted counselor or teacher, usually a senior more experienced individual is
assigned to provide advice, counsel, guidance and support as well as concern for his/her welfare to anew or less
proficient member (protégé) of the organization. The mentor's role is to guide, instruct, encourage, and correct the protégé. The protégé's responsibility
is to listen to and apply instruction and constructive criticism in order to improve performance. Message
Any communication between individuals consisting of a sender and one or more receivers. Method
A general manner or style of doing something. A technique. Metric
Term used to
describe a standard used to represent an organization’s progress in a particular aspect of its operation.
Metrics can either be quantitative
(e.g., number of units produced)
or qualitative (e.g., workers’ initiative levels). Meyers-Briggs Personality Type Indicator Personality typing instrument based on the personality types theory of psychologist
Carl Jung that classifies personalities into elements of four basic independent parameters: (1) Introversion or Extroversion, (2) Sensing or Intuition, (3) Thinking
or Feeling, (4) Judging or Perceiving. Micromanagement Close, detailed and often de-motivating scrutiny by a supervisor of a worker's duties and responsibilities on a continuing basis.
Mission Statement A brief description of an individual or organization's fundamental purpose. Mnemonic An easily retained memory/learning aid such as a word or short phrase that can be quickly associated with
the data that is to be recalled to mind.
A simplified representation of a phenomenon for the purpose of study and understanding. Also
a desirable depiction of such phenomenon.
Model (Verb) A behavioral expression of an ability, attitude or attribute.
Module A specific self-contained component learning unit of a training program that along with other such component segments comprises a complete course of education. Morale Collective feeling, attitude or spirit of a work group as exhibited by the level of the individuals' confidence, cheerfulness, loyalty, discipline, and willingness to perform assigned tasks. Motivate The act of influencing others to undertake a specific action. One can motivate another either by applying external motivating factors (external motivation) or by aligning the desired specific action with an individual's internal desires for the satisfaction and fulfillment of specific
needs (internal motivation)(see needs theory). Motivation The degree of drive, persistence
and intensity of effort expended by an individual to achieve a specific outcomeintended to satisfy a human need.
It is that which moves a person to take action. Motivation (Internal)
Motivation arising from an individual's unobservable internal desires for the satisfaction and fulfillment of specificneeds (see needs theory). Also known as personal or intrinsic motivation.
(External) Motivation arising from a person's response to external factors or circumstances existing within an individual'senvironment.
Also known as extrinsic motivation
Multifunctional Team A group of individuals from two
or more functional areas within an organization who collaborate by sharing
their respective specialized knowledge, skills and attitudes (KSAs) to solve organizational
problems. Also known a multidisciplinary team.