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Glossary of Performance Terminology

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A collection of responsibilities associated with a specific work task or function.  


Job Aid                      

A device that can be used by a worker to facilitate the performance A job aid may consist of items such

as checklists, decision chartsalgorithms, and flow chartsAlso referred to as performance aids for a job or task.      


Job Design 
An intervention involving the arrangement or rearrangement of tasks, people and technology that is designed to 
improve worker performance through job enrichment and the reduction of worker dissatisfaction.
The cognitive capacity to assess situations and circumstances to draw sound conclusions.


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