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Glossary of Performance Terminology

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Needs Analysis                     
(see Gap Analysis) 


Needs Theory                      
A fundamental concept of psychology that maintains that the desire to satisfy basic physiological and
psychological needs is the primary determinant of human motivation.
Negative Reinforcement  
A learning process in which a behavior is followed by reinforcing stimulus which serves to decrease the
frequency of the behavior.
Neuro-Linguistic Programming (NLP)                
A performance enhancement technique based on the theory that proposes that the deliberate manipulation
of language (by creating a rich imagery of a goal) and planned physical movements (modeling behavioral
patterns associated with goal achievement) can positively affect brain functions to generate desired results.
A standard, model or pattern of social and performance behavior that is generally regarded as being typical
or normal for a particular group or social unit and which form the basis for collective expectations.

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