The process of attending carefully to what a speaker is saying, involving such techniques as
accurately paraphrasing the speaker's remarks and using body language to demonstrate the
listener understands what the speaker
is saying both verbally and nonverbally. Also known as
logical process involving a specific number of steps by which problems can be solved and
study of the origins and social relationships of human beings.
An organizational performance improvement coaching initiative which rather than taking the typical
of centering on identifying and solving
organizational performance problems, focuses o
an organization’s people are already doing well—what
is currently working and why, and seeks
to find ways to amplify and leverage these strengths to develop excellence
in other areas of an organization’s
A natural or
inborn inclination for learning and proficiency in a particular activity or discipline. A talent.
A quality or
characteristic inherent in or ascribed to someone or something.
of personal beliefs, feelings and values that influence a person's manner of response
(behavior) to specific ideas, objects, persons or situations. Attitudes can be situational
or can develop
into habitual, long-term patterns of behavior
of the relative rank, level or position of something. A learning assessment is a method
or procedure by which a person's learning performance is measured, usually by comparing it to a
specific learning outcome standard.
A process in which a group of specially trained assessors evaluate existing or potential employees
against established criteria
for specific job-related skills, competencies and character traits using using
exercises and that simulate actual job situations.
An instructional format in which a learner and trainer do not interact in real time, such as in distance or