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Glossary of Performance Terminology

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Reengineering                     
An intervention that focuses on a dramatic redesign of an organization’s core business processes.             
                                           
Reinforcement  (Negative)
A learning process in which a behavior is followed by a reinforcing stimulus which serves to increase
the frequency of the behavior.  
    
Reinforcement (Positive)
A learning process in which a behavior is followed by a reinforcing stimulus which serves to increase
the frequency of the behavior.
                                        

Role Play 

A learning process in which participants act out designated roles in order to develop particular skills and

to meet particular learning objectives.     

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