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Glossary of Performance Terminology

- B - C - D - EF - - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - XYZ

Tacit Knowledge                 
Practical know-how that one acquires informally on the job or in everyday situations rather than through formal
instruction, which is often difficult to put into words or convey to others. 



An element of a short-term plan of action usually directed toward a specific goal.
A natural inclination or proficiency for performing a particular activity.  
To develop awareness through instruction, example or experience.  
A group of interacting individuals sharing a common goal and the responsibility for achieving it.  


Team (Self-managed)

A small group of people who are empowered to manage themselves and the work they do and who are usually
responsible for the design and performance of an entire process, product, or service.  Also know as
self-directed teams.                                         


A particular manner or style of doing something. A method.
The application of scientific or other organized knowledge such as a tool, technique or process to practical tasks.
Theory X Management       
A theory of management that maintains that people inherently dislike work and will avoid it whenever possible. 
Theory X managers feel that they themselves want to lead and take responsibility but the majority of workers want
to avoid such responsibility and prefer to be led by others. 
Theory Y Management        
A theory of management that maintains that workers will usually willingly accept responsibility for getting work
done so long as personal needs as well as organizational goals can be satisfied.
An deliberate or spontaneous mental reasoning process involving the assimilation, integration and evaluation of
available datainformation and knowledge within the context of one's prevailing attitudes.                                            
Thinking (Critical)               
A disciplined process of actively and skillfully conceptualizing, analyzing, synthesizing, and evaluating information
by employing logic and intellectual criteria such as clarity, credibility, accuracy, precision, relevance, depth, breadth,
significance and fairness to make good judgments.



A learning initiative usually involving a formalized curriculum and a structured learning environment that can be applied

to an unlimited range of disciplines to prepare individuals to effectively carry out specific roles and responsibilities.      


Training Transfer 

The application of knowledge and skills learned in one context to a another context. In practical terms it

refers to how much of what is learned in training transfers to the job.  It is measured in terms of positive,

negative or zero transfer. Also known as learning transfer.     


Transformational Coaching

A style of coaching in which a coach and client participate in a voluntary interaction aimed at helping the client achieve

mutually desirable performance improvement through positive holistic change.


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