Glossary of Performance Terminology
of coaching in which a coach works with a client to help client assess personal strengths, aptitudes and
to identify their optimal
career paths and set and achieve appropriate
developmental goals and The practice of aligning organization personnel management procedures with individual career objectives to attain
and organizational needs.
(consultant) who attempts to apply an intervention to alter or affect any aspect of
an organization. Changeagents can come from both outside an (external consultant)
or from within an organization
Coaching A relationship consisting of a structured, process-driven interaction between a professional trained in coaching methodologies and one or more individuals seeking positive behavioral change.
The conscious process of knowing or being aware of thoughts or perceptions, including understanding
Proficiency in a set of behaviors associated with a particular task or function.
Consultant An individual change agent who provides expert advice for increasing personal or organizational effectiveness.
A management discipline that deals with continually monitoring work activity to assess progress toward planned
objectives and identify any
need for corrective action.
improvement initiative that usually focuses on a reactive, remedial approach for removing the source of
a particular performance deficiency.
A pervasive, largely sub-conscious pattern of beliefs, values, and expectations shared by an organization's members regarding how work is done and dictates behavioral norms regarding how members interract with one another
outside the organization.
means or resources employed to develop and deliver the products and services that customers buy.
Examples of critical business assets can include tangible elements such
materials, equipment, buildings and
natural resources as well as intangible assets, often referred to as intellectual capital, such as proprietary technology,
patents, trademarks, copyrights, and other specialized knowledge.
A disciplined process of actively and skillfully conceptualizing, analyzing,
synthesizing, and evaluating
information by employing logic and intellectual criteria such as clarity, credibility, accuracy, precision, relevance, depth, breadth,
The pervasive, largely sub-conscious, pattern of beliefs, values and customs developed over time which are shared by
an or organization's members and influence behavioral norms and expectations.